Return Policy

RETURNS

A video of the package being opened must be presented in order to claim damage; otherwise, we DO NOT accept returns for hygienic reasons. If you receive your item damaged, you are entitled to get an exchange, no questions asked. You must email us within 24 hours of receiving your package. Items that need to be returned must be shipped to us within 7 days from the day you received your order. If your order is lost in transit we are not responsible.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

REFUNDS (IF APPLICABLE)

Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header.

If your order is eligible for refund, we will require you to return your item to 91 Arnaud Loop Wollert VIC 3750, Australia. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Your postage costs will vary depending on where you are located.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form.

Shipping

To return your product, you should mail your product to:

91 Arnaud Loop Wollert VIC 3750, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.